SYMANTEC TECHNICAL SUPPORT PARTNER PROGRAM

BENEFITS

Here are the top reasons to buy services through the Symantec Technical Support Partner Program:

1. Fast, Streamlined Support. The TSPP provides our select group of partners, with their deep knowledge of their clients’ IT environment, with the expertise to deliver world-class support. Issues are quickly resolved, as our TSPP members have the same leading-edge training as Symantec’s own technical support team. It enables them to directly resolve most support issues, without ever needing to contact Symantec technical support.
2. Highly-qualified Support. Our TSPP members have all gone through Symantec’s Support Readiness Training – the same rigorous program as our internal support teams. If further help is needed, they also have direct access to senior-level Symantec support engineers.
3. Support for Complex IT Environments. Our chosen partners are also highly experienced in supporting mixed IT environments like yours. They provide a single point of contact as your advocate for problems involving multiple vendors and can build on Symantec’s multi-vendor certifications and typically have certifications from other key technology providers such as Sun, Microsoft, Cisco.
   

WORLD-CLASS SUPPORT

The elite partners in TSPP have demonstrated that they can deliver world-class support. Each is required to meet the following requirements to become a TSPP member and provide support for authorized Symantec products:

• Call center – fully-staffed round the clock, every day of the year
• Electronic case tracking system
• Support lab
• Renewals infrastructure
• Fully-trained for each product, using Symantec’s internal Support Readiness Training (SRT) curriculum

In addition, TSPP members are continually monitored by Symantec to ensure quality of the support. Some of these criteria are:

• Case closure records
• Training history
• Support renewal rates

MORE INFORMATION

To find out more about how the TSPP can help you contact your TSPP solution provider or your Symantec sales representative, or visit our web site at: www.symantec.com/ partners/programs/tspp

ABOUT SYMANTEC

Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability and integrity of their information. Headquartered in Cupertino, California, Symantec has operations in more than 40 countries. More information is available at www.symantec.com

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