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DLT Support
DLT SERVICE CENTER
DLT Solutions is authorized by Symantec to provide certified technical support to customers for Symantec’s Veritas technology.
The DLT Technical Service Center provides 24×7 phone and email support for customers who maintain support contracts with Symantec and DLT. Since DLT began offering the program to customers in 2005, we have garnered awards and recognition from Symantec:
- 100% Case Closure Status – DLT engineers have closed every customer case called into the Service Center.
- 2006 Symantec U.S. VAR of the Year
- Symantec Partner Technical Advisory Council (PTAC) participant
- Technical writing and presentations for Symantec in publications and at end user conferences
- Authorized Symantec sub-contracting partner for onsite delivery of professional services
The benefit to you is a group of engineers deeply rooted in Symantec technology available at anytime to solve your most complex technical issues. DLT engineers are strategically based throughout the United States to provide your headquarters, remote offices and operations with efficient support 24×7. Technical staff utilizes the latest in technology to solve problems including remote access software, network diagnostic tools and a collaborative problem solving approach.
Your calls are answered live by an Entitlement Support Representative and routed to an engineer in half the time of a typical support offering. If your government agency or commercial site relies on Symantec software for data protection, you can join the growing list of customers who rely on DLT Solutions for Symantec-authorized technical support.
If your operation is 24×7, you should consider our authorized Extended Support Contract. It offers coverage around the clock. The Basic Support Contract provides assistance during normal business hours. Both support packages are offered at a discount off the price of typical support contracts. And there is never any charge for patches and upgrades. |
Basic
Extended *Denotes exclusive features not included in Symantec’s Extended Support Package In today’s complex IT environment it is essential to have the right level of support to help you keep your enterprise secure, available and compliant, while maximizing performance. The Symantec™ Technical Support Partner Program (TSPP) provides you with direct access to highly qualified support staff with an in-depth knowledge of your environment. Symantec TSPP members can help you save time and money by providing fast, effective support, through a single point of contact to resolve even your most complex multi-vendor issues. |