DLT Solutions is proud to have the distinction of being the only authorized public sector provider of technical support and 24×7 call center services for Symantec, NetApp, and Quantum data management technology. If you maintain a support contract with any of those vendors through DLT, you can join the growing list of customers who rely on DLT’s certified engineers for authorized technical support anytime, anywhere.
Getting the most from your storage infrastructure takes more than great technology. You need support services you can trust.
With a track record that includes 99% case closure, we commit to:
- Answering your Call Live – Unlike other technical support services, with DLT Service Center a live representative will always answer your call.
- Initial Response Time of Less than 60 Seconds – Assigned engineer and case number will be given to you.
- Guaranteed 24×7×365 Availability – Our engineers are strategically based throughout the U.S. to support your needs.
Using the latest in technology, our engineers solve problems including remote access software, network diagnostic tools and a collaborative problem solving approach.