In today’s government space, IT management spreads across many different divisions within the same agency and across many different job functions. Many factors come into play within IT management – from managing a network to controlling IT assets. You’re tasked with getting the most from your IT systems. IT management helps agencies succeed through effective governance, compliance, strategic planning, financial management, and risk analysis.
Each government agency runs different applications that are managed within the same environment. However, today's applications are made up of multiple technologies including: custom and packaged applications, messaging middleware, security and directory services, physical machines and virtual & cloud infrastructure. An effective application management solution must see the entire application system, in real-time, to incorporate changes as they occur and measure performance metrics across infrastructures.
Application management solutions will continue to provide your agency with a reduction in down time and provide a resolution faster to users, saving you time to find and fix performance bottlenecks. You’ll also achieve higher levels of performance and availability, and reduce the costs of managing your mission critical business applications.
When your agency makes any changes to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system, the management and security are altered.
Configuration management focuses on establishing and maintaining consistency of a system's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life. You need assurance that any changes will not modify or alter security features within your agency’s IT infrastructure.
Database Management System
Managing your agency’s database is complex because simple changes can affect every user. A database management system (DBMS) is a set of computer programs that controls the creation, maintenance and use of a database. Using a DBMS allows you to store and retrieve data in a structured way instead of having to write computer programs to extract information. In addition, it provides facilities for controlling data access, enforcing data integrity, managing concurrency, and restoring the database from backups. A DBMS also provides the ability to logically present database information to users.
IT Asset Management
IT software and hardware portfolios are becoming more complex as agencies continue procuring new solutions. IT asset management software helps you manage your resources by automatically discovering and collecting inventory information on software and hardware you’ve purchased and (re)distributed. You will also gain analytics on your virtual and physical environments.
Assessing your IT assets not only helps you monitor them, but also helps you save time and money by eliminating wasted resources.
Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems. Networking is a major part of IT infrastructure because it includes monitoring systems for incidents, optimizing network performance, or simply managing the network.
Monitoring your network’s operation with network management software keeps it running smoothly by keeping track of all your resources within the network, performing repairs or upgrades, and provisioning by configuring resources.
The complexity of managing servers within physical or virtual environments makes IT administration difficult. Server management within these environments allows your agency to monitor, manage, and optimize your servers so your agency can detect, diagnose, and resolve issues.
With server management, your agency can control, automate, and measure servers from a central console. These tools will provide your agency with control of your servers, reduce service interruptions, and increase uptime.
Process Automation Management
We help speed the delivery of IT services while removing errors that occur during manual updates. Process Automation computerizes arrangement, coordination, and management of complex computer systems, middleware, and services.
Our data management solutions provide a unique view into your virtualized environment, and provide a platform for users to consolidate all of their backup, replication, and long-term retention across physical and virtual servers. Agency’s will have the most effective deduplication rates, fastest backup performance and improved disaster recovery capabilities. Our solutions simplify and accelerate backups, restores and disaster recovery protection for virtual machine environments while preserving existing investment in legacy backup applications.
From hours and days to months and years, it's important to have a tiered storage solution in place. While some information needs to be backed up and accessed immediately, other assets need to be retained for longer periods of time—especially with increasing regulatory requirements. And with shrinking budgets, it's important to integrate an efficient short- and long-term data retention strategy you can rely on.
For budget-conscious agencies, the NetApp storage component can be delivered as Storage-as-a-Service (STaaS) - a secure, on-premise solution with a variable, pay-as-you go cloud-like pricing option that requires zero capital investment. STaaS enables your agency to acquire hardware, software and services using operating and maintenance funds, billed in monthly arrears.
The combination of public and private cloud—mixed with hosted services and legacy on-premises infrastructure—creates a complex landscape for IT to run and operate. Hybrid IT monitoring solution delivers total infrastructure visibility from a single console. With this solution, agencies have complete monitoring for power, network, storage, servers, applications, and the public cloud; automatic cross-technology dependency mapping for complex hybrid IT environments, and multi-tenancy across the entire product, allowing secure, partitioned views for multiple stakeholders.
Deployment & Management
Solutions like Amazon CloudWatch provide monitoring for Amazon Web Services (AWS) cloud resources and applications. These solutions are a reliable, scalable and flexible monitoring solution that allow users to programmatically retrieve data, view graphs, and set alarms to help troubleshoot, spot trends, and take automated action based on the state of the government.