Don’t wait for your Unified Communications and Collaboration (UC&C) services to be in crisis before you start thinking about how you monitor and manage them. With the increasing importance of UC&C services in your organization, poor performance, underutilization, application unavailability, and service disruptions in your voice and video call quality will likely:
- Cost you money in terms of lost revenue, costly service repairs, poor customer satisfaction and lost customers
- Waste your valuable time pinpointing problems in complex UC&C environments or finger-pointing with both internal and external participants
- Negatively affect people through lost productivity, communication breakdowns, customer complaints, and high frustration.