Going Beyond the Buzzword – Getting to Grips with Government Digital Transformation
Digital transformation, application modernization, faster service delivery – these terms are being thrown around so much that they’ve become so ubiquitous as to be meaningless.
What is digital transformation after all? For me, the best analogy is Blockbuster versus Netflix. Failing to anticipate the shift to on-demand and streaming entertainment, Blockbuster failed to futureproof its business model. It resisted digital transformation, and paid the price.