You are here

DLT Engineering and Support

Our team of expert engineers and solutions architects deliver IT design, implementation, deployment, and support.
Our team of expert engineers and solutions architects deliver IT design, implementation, deployment, and support.

DLT Solutions has a team of expert engineers and solutions architects who deliver IT design, implementation, and support services. We add value to our products by providing presales engineering, project management, and service delivery, as well as, providing a US-citizen, US-soil 24x7 Service Center. Our portfolio of services includes products from Google, Amazon, NetApp, Veritas, Oracle, Red Hat, Quantum, and Symantec. We also offer experts in cloud computing, and data security and management.

 

 

Our sales engineers are multi-disciplined, multi-brand certified experts. In a constantly changing IT landscape, they guide you through technical sales by evaluating your current IT infrastructure and advising you on ways to align new technologies with your strategy. They will also help you conceptualize solutions that utilize technologies that fit your environment.

Customer Consultancy

Let our engineers work with you to assess your current IT environment. Using your strategic direction and their analysis, they help you envision and achieve your desired goals within the confines of your infrastructure. Work with our experts to develop road maps and strategies to determine effective next steps.

Education & Adoption

In addition to identifying best-fit technologies, our engineers can advise and mentor your staff on how best to use these technologies in your environments. Through pilots and proof of concept implementations, our engineers test new technologies in your environment. Providing demonstrations of tools ensures successful deployment and uptake are keys to long-term integration and return on IT investments.

 

DLT Managed Service offerings provide our AWS customers with the ability to rapidly procure IT services, scale up or down as needed and release when finished, resulting in the perfect mix of cost savings, improved service deliverability, and increased productivity for your agency. This unique service supports the entire life cycle of services for the AWS platform. From design and implementation to management and support, we offer a unique “train-mentor-deliver” approach that guarantees rapid customer adoption and maximum self-efficiency.

DLT also provides our AWS customers with ongoing managed services after implementation, including support, monitoring, and maintenance, to ensure continuity and consistency within your cloud environment.

Our Managed Services suite includes:

DLT engineers provide the following monitoring services in support of our customers’ cloud platforms:
 
  • Platform/Instance Monitoring:
    • Monitoring AWS platform
    • Monitoring Instances
  • Thresholds/Alerting
  • Monthly Availability Report
  • CloudWatch Spend Alarms
As part of DLT’s end-to-end managed services, our engineers provide the following managed services:
 
  • Technical Account Manager
  • OS Performance and Reporting
  • Monthly OS Patching
  • OS Security Patching (as needed)
  • AMI Creation & Management
  • System Snapshots
  • CloudTrails Configuration
  • System Log Management
  • CloudWatch Log Aggregation
  • Weekly Change Advisory Board Participation
  • IAM Policy Management
  • Monthly Best Practices Review
  • Change Logging
This higher end, customized offering allows customers to take advantage of DLT’s engineering skill set beyond the AWS infrastructure layer. This specific offering is tailored to each customers need, but can include such features as:
 
  • Intrusion Detection Service (IDS)
  • Security Log Monitoring
  • Web Application Firewall (WAF)
  • Anti-Virus / Malware protection
  • Ticket System Integration
  • Database/NoSQL Services Support (basic management/support)
  • Application Support (basic management/support)
  • Authority to Operate (ATO) Support Services
  • Compliance Services

DLT Operations Center Log In

The DLT Operations Center is an unrivaled customer advantage that delivers U.S.-citizen, U.S.-soil, ITAR compliant technical support, 24x7x365. A public sector-focused, certified technical support engineer will always answer your call live and within ten seconds. Our engineers provide expertise for Veritas, NetApp, Quantum, Amazon Web Services, and Google Apps. The DLT Operations Center provides industry leading managed services and technical support, as evidenced by a 98.2 percent closure rate without escalation, and an annual average customer satisfaction rating of 9.8 (based on a 10 point scale.)

We work closely with our partners to offer you the best technical support. As a result, we are a NetApp Authorized Service Partner (ASP), NetApp CSP Partner – Professional Services Partner, Quantum First-Call Partner, Google Premier Partner, and Amazon Web Services Premier Consulting Partner.

 

The DLT Innovation Center leverages the company’s more than two decades of government industry engineering experience. It will showcase DLT innovations and strategic technology solutions from its leading partners in the areas of Cybersecurity, Cloud Computing, Application Lifecycle, Business Applications and IT Infrastructure.

Recent DLT innovations include the first-ever public sector deployment of Veritas Enterprise Vault on an AWS platform which allows customers to deploy an email archive solution in the cloud.

The DLT Innovation Center also offers customers the ability to test products in real-time to see first-hand how new software version releases will support and impact their mission.