Social media has had a significant impact on federal, state, and local governments across the country. From the routine to the critical, social media has become a vital tool for building awareness of missions, sharing policy updates, communicating services and products, and enhancing citizen engagement. The immediacy of social media is also particularly useful to emergency response agencies who can leverage its outreach capabilities to aid response efforts.
Social media outlets like Twitter, Facebook, Tumblr, and LinkedIn are great because they allow us to maintain friends and connections across the country without leaving our homes and offices. The downside of social media is the casualty with which we use it.