Whether responding to urgent technical issues, maintaining compliance with complex regulations or safeguarding mission-critical operations, Confirmed Stateside Support (CSS) provides reliable, compliant support.
Helping You Meet Critical Regulatory Criteria
DLT Solutions’ CSS is an unparalleled technical support solution designed to meet the unique demands of public sector entities. Built to meet stringent public sector requirements, CSS delivers U.S.-citizen, U.S.-soil, ITAR-compliant support 24/7/365. This secure service is backed by industry-leading service levels and a commitment to protecting sensitive government data.
Who Can Benefit from CSS?
CSS is specifically designed for organizations operating in regulated environments, including federal, state, and local government agencies, healthcare and education.
It is an ideal solution for customers who:
Handle sensitive datasets and other confidential information.
Must comply with stringent regulatory guidelines such as ITAR, HIPAA, or FISMA.
Have a requirement to keep data contained within U.S. borders.
Key Features and Benefits
Regulatory Compliance
Registered with the U.S. State Department for ITAR compliance.
Exceptional Service
98% customer satisfaction rate across over 5,000 cases annually.
Added Value
Enjoy discounted pricing on support, training and consulting services.
Proven Expertise
Our team includes Level 1/Level 2 certified engineers with access to OEM Level 3 specialists.
Simplified Support
A single phone number connects you to comprehensive, efficient assistance — all in real-time.
How CSS Works
The process is simple and efficient:
- Clients contact our U.S.-based support team where the call is answered by a live person on U.S. soil (i.e., no automated prompts or wait times).
- A US-based engineer provides real-time troubleshooting and escalation.
- Specialized reporting delivers transparency and holds every step of the resolution process accountable.
Unlock the Secret to Expert Confirmed Stateside Support
Contact us now to learn more about how DLT Solutions’ CSS can help your organization meet its compliance and support needs.