Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid foundation and a common language for IT service management (ITSM) in these rapidly changing times. And with the updated guidance found within ITIL 4, ITIL is more relevant than ever. However, as is the case with many frameworks, problems can rise when the guidance is seen as dogma.
If you suspect ITIL is slowing you down, download the eBook to uncover the seven ways ITIL has commonly been misapplied and gain guidance on how you can go faster, while still upholding ITIL principles.