Artificial intelligence (AI) has emerged as a force for public good in recent years. The technology is revolutionizing the way we derive value and insights from data
in order to improve our daily lives. In addition, governments gather a treasure trove of pertinent data that can be used to execute important missions and improve
services to the citizen. An effective AI program can greatly enhance the ability of the public sector to deliver on that promise. The challenge has always been to design and implement an AI program that has all the critical elements in place to successfully achieve the goal of improved mission delivery and citizen services.
An initial report commissioned by the IBM Center for The Business of Government, Delivering Artificial Intelligence in Government: Challenges and Opportunities, proposed an initial maturity model that gave public agencies a starting point for developing an AI capability. Subsequently, we have had the opportunity to fine tune the model, based on extensive research on how the public sector was deploying AI, documenting successful use cases and highlighting pitfalls and lessons learned.. We hope that this report provides public sector leaders a view into the “art of the possible” by emphasizing how AI programs can accelerate the transformation of government programs to better serve the public and by providing them a framework for establishing a successful AI program. We will continue to explore this topic and will provide further updates as the use of AI in the public sector.
Download the full report here below.