This eBook outlines how agencies can modernize operations using ServiceNow’s Now Platform. It emphasizes secure, AI-powered workflows, self-service portals, and field service optimization. Real-world examples from South Dakota, NSW RFS, and DEFRA illustrate how digital transformation improves transparency, workforce productivity, and citizen engagement. The document also introduces Now Assist, ServiceNow’s GenAI tool for government, and its role in future-proofing service delivery.

Attachment Size
ServiceNow Accelerating the Mission: Digital Services for Government (2.87 MB) 2.87 MB
558550