This ServiceNow report explores how 98 cities in the Americas are deploying AI to modernize services and address regional disparities. It highlights the rise of GenAI and Agentic AI, the digital divide between North and Latin America, and the emergence of AI leaders like Raleigh and Mexico City. The document includes benchmarks, use cases, and maturity models to guide responsible AI adoption across domains such as transportation, public health, and urban infrastructure.
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