The state of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows. Learn how Cherwell Service Management with its reporting capabilities and easy configuration have since become essential to organization-wide operations.

Read the Success Story.