This Dummies book is your essential pocket guide for those looking to assure the availability and quality of their Unified Communications & Collaboration (UC&C) services. It provides a comprehensive reference, including innovative case studies on UC&C service assurance, what it is, how it can benefit your infrastructure, your organisations and IT professionals, as well as ideas on the best way to implement it.


In This Guide You Will Learn

Unified Communications and Collaboration for Dummies
  • The importance and complexity of UC&C
  • The value of performance management for UC&C
  • A better way to solve your UC&C issues
  • How to ensure success with essential visibility and measurement
  • How to deliver UC&C service assurance
  • Ten tips for UC&C performance management