Navigating the Citizen Experience: Priorities and Trends in the 2024 SLED Market

The year 2024 is just around the corner, and with a new year typically comes new priorities. However, some things, like digital government, are here to stay. Improving the Citizen Experience will continue to be a top priority both now and, in the future, as the modern world emphasizes the importance of personalized services that provide agility, accountability, transparency, equity, efficiency, adaptability.

Prioritizing Citizen Experience

Modernizing State Unemployment Insurance Systems: IT Addressable Opportunities

Numerous reports by various organizations, including the Government Accountability Office, have consistently found insufficiencies in state unemployment insurance programs. These insufficiencies were laid bare during the COVID-19 pandemic when increased need for such services, combined with an increase in fraudulent activity targeting unemployment insurance programs, overtaxed states’ unemployment insurance systems.

Powering Public Sector Progress: The Role of Data Analytics in SLED Governments

Data analytics played a pivotal role in state, local, and education (SLED) governments’ response to the COVID-19 pandemic, and the emphasis on the importance of data has only continued to magnify over the last couple of years. Data analytics and related technology tools provide a host of benefits ranging from real-time data analysis, increased transparency and accountability, streamlined citizen facing services, better decision making and savings in both costs and time.

How State Governments Can Reduce Returned Mail in the Medicaid Unwinding Program

The good news is that we’ve officially moved into the next phase of the pandemic, where the White House expects the threat of serious illness to be considerably diminished. But the bad news? Nearly 18 million Americans stand to lose the Medicaid benefits granted to them during the public health crisis as eligibility determinations return to pre-pandemic guidelines.

Smart Cities Need Smart Solutions

Welcome to 2023 — an era of modernization where public sector information technology (IT) market growth is dominated by technologies that can create operational efficiencies and enhance the delivery of citizen-facing services. IT leaders are approaching municipality and jurisdictional operations from the lens of optimization, and there is only room for "smart" solutions.

Cloudy With a Chance of SLED Opportunities

Cloud services continue to be a top priority for state chief information officers (CIOs), but the focus has accelerated due to the emergence of digital government and disruptions brought on by the Covid-19 pandemic. Over the last few years, we’ve seen cloud services quickly become a “must-have” for state, local and education (SLED) customers, emphasizing cost savings, scalability, agility, and flexibility.