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Case Study

County Health Agency Assures Quality Performance of Cloud-based EHR Platform

Implementing a Cloud-based Electronic Health Record (EHR) platform at 20+ locations represented a major accomplishment for the healthcare agency, replacing a previous siloed solution operating on six different servers. Operating in the Cloud, this EHR Software-as-aService (SaaS) solution is a mission-critical, patient-impacting application. It is used at all agency locations and requires always-on monitoring by the IT team, as any performance anomaly potentially impacts quick and safe delivery of patient care services. When the EHR platform is not functioning, electronic orders cannot be placed, patient information is limited or unavailable, and care providers may resort to inefficient paper-based record keeping