Fast Triage for Call Quality
Degradation in network performance, impacts on voice and video media quality, resulting in problems such as one-way audio, gaps in voice conversation, and frozen video sessions. When such issues arise, IT teams need solutions to quickly find the root cause for these problems. Unlike narrowly focused point tools, the nGeniusONE® Service Assurance platform provides a holistic view of user experience for all converged IP-based services to help protect end-user experience.
nGeniusONE is uniquely capable of monitoring call quality by capturing performance metrics at strategic locations in the network to provide a comprehensive view and deeper insights into the root cause of service quality issues. Using proactive application and network analysis, service quality alerts, and state of the art continuous monitoring, UC&C and IT personal can quickly resolve service quality issues before they become apparent to end users.