The COVID-19 pandemic has permanently changed the way we work. Even as vaccines begin to lessen the impact of the virus around the world, it’s clear that there are new expectations for how businesses should operate. Flexible work arrangements are the new normal. Preparedness for future crises is now a top priority. Operational strategies need to evolve in ways that account for unprecedented levels of remote workers. While some industries may find it easy to adjust to these changes, others may struggle to survive in this new environment. But by embracing innovative technologies, ideas, and best practices, every business can find ways to succeed now and beyond the current crisis.