Governments serve the public interest—a dynamic set of expectations that reflect the public’s own changing experiences with the service economy. Citizens expect governments to provide sustainable programs, appropriate services, and responsive solutions. The most indispensable infrastructures—real or intangible—in society are the domain of public-sector agencies.

The stakes are high whether you’re tasked with providing public safety, keeping the transportation network flowing, or implementing housing policies. You need to deliver on your public commitments in the context of multi-layered matrices of rules and procedures across agencies and demonstrate your agency’s impact against its goals through transparent portfolio reviews.

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