As customer expectations and voice continue to grow, improving the customer experience has become a strategic imperative. But companies typically lack a holistic approach to differentiating on customer experience. Operational Customer Experience Management (OCEM) provides a systematic approach to building the necessary capabilities.
A frequent and important question for CX programs is how to demonstrate ROI. That also holds true for GX: how can government agencies define and quantify their own ROI to secure funding for GX programs, and ultimately prove the value of them?
Swapnil Bhartiya, TFIR, sat down with Don Maclean, Chief Cyber Security Technologist at DLT Solutions, a Tech Data Company, to discuss remote working challenges caused by the pandemic.
Three main cockpit displays monitor and control NASA's Orion Spacecraft and need to be tested to ensure they operate without faults. To conduct such testing, the Rapid Prototyping Lab (RPL) at NASA’s Johnson Space Center along with the University of Texas at Tyler employed Eggplant’s test automation solution.
Mission critical scenarios such as Command and Control (C2) demand that computers and software systems have zero defects. And testers only have one opportunity to get it right.
This playbook explores the rise of DevSecOps, looks at the importance of the culture in regulated environments, and explains why the U.S. government is mandating automation as an essential tool in delivery.
GitLab is a complete DevOps platform—delivered as a single application—that radically transforms your delivery model...and your speed to mission.
Hear AWS's Andrew DeFoe review how leading education institutions in Higher Education and K12 are leveraging the cloud to connect their students and faculty to mission critical resources.
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Corporate performance management (CPM) is an enterprise-wide process that helps organizations meet their financial goals by linking their strategies to plans and execution across all divisions and departments. A unified, extensible CPM software platform is essential to efficiently and cost-effectively delivering on this vision while supporting timely and informed decision-making.
Leading Government agencies and organizations are turning to OneStream’s modern, unified corporate performance management (CPM) platform to help address many of the challenges they face.
Leading Federal Government agencies and organizations are turning to OneStream’s modern, unified corporate performance management (CPM) platform to help address many of the challenges they face.
As the pace of digital business increases, CFOs and Finance teams face continued pressure to modernize Finance, reduce close and planning cycles, improve alignment with operations, and make more informed, faster business decisions.