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DLT Solutions Professional Services

Service Center

Our Service Center delivers U.S.-citizen, U.S.-soil technical support, 24x7x365. A public sector-focused, certified technical support engineer will always answer your call live and within ten seconds. Our engineers provide expertise for Symantec, NetApp, Quantum, Amazon Web Services, and Google Apps.

We work closely with our partners to offer you the best technical support. As a result, we are a NetApp Authorized Service Partner (ASP), NetApp CSP Partner – Professional Services Partner, Quantum First-Call Partner, and Google Premier Partner, and member of the Amazon Web Services Partner Network.

Technical Support:

  • Beta software lab with ability to ‘Mimic “ customer environment
  • Quarterly health checks and technical “hands on” work shops
  • NetApp lab (case resolution, test, and demonstration capability)
  • Symantec Technical Support Partner Program (TSPP)
  • NetApp Authorized Service Partner (ASP)
  • NetApp CSP Partner – Professional Services Partner
  • Quantum First-Call Partner
  • Amazon Web Services Advanced Consulting Partner
  • Google Premier Partner

Why Call Us?

  • Experienced, tenured, certified  technical support engineers
  • Support calls are always answered by a live person
  • A historical case closure rating of 98%
  • Flexible, cost-effective support packages including 24x7x365 assistance
  • Single 1-888 number for all services and product-impact alerts

You can reach our Service Center at 888.DLT.SOLV (888.358.7658)

 
 

Service

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Symantec

Since 2005, DLT has been a provider of Symantec’s Technical Support Partner Program (TSPP). The engineers who answer your call are fully certified and required to attend the same training as Symantec support staff. Our engineers have access to Symantec’s Advanced Queuing to ensure that if we need to escalate your call to them, you are first in line.

We are also a member of the Symantec Partner Advisory Board and use our expertise to help shape Symantec’s support from a partner’s perspective.

The products we support are:

  • NetBackup Enterprise (backup)
  • Enterprise Vault (archive)
  • Storage Foundation HA (storage)
 
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NetApp

We have been a NetApp Authorized Support Partner (ASP) since 2009. Our NetApp Sales Engineers are required to go through the same training as NetApp’s own support staff and are fully certified to provide you with services.

Our team supports NetApp Storage Systems.

 
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Quantum

We are an experienced, four-year authorized Quantum First Call (FC) provider. Our certified engineers are trained through the same programs as Quantum’s own support staff.

We provide support for:

  • Scalar Tape Library Series
  • DXi Disk Storage Series
 
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Cloud

Many customers that purchase cloud technology have technical questions during implementation and use. That’s why we provide authorized support for Amazon Web Services (AWS) and Google Apps. Our engineers are certified in AWS Technical Accreditation and Google Apps Certified Deployment Specialist.