Service Center

Our Service Center delivers U.S.-citizen, U.S.-soil technical support, 24x7x365. A public sector-focused, certified technical support engineer will always answer your call live and within ten seconds. Our engineers provide expertise for Symantec, NetApp, Quantum, Amazon Web Services, and Google Apps.

We work closely with our partners to offer you the best technical support. As a result, we are a NetApp Authorized Service Partner (ASP), NetApp CSP Partner – Professional Services Partner, Quantum First-Call Partner, and Google Premier Partner, and member of the Amazon Web Services Partner Network.

Technical Support:

• Beta software lab with ability to ‘Mimic “ customer environment
• Quarterly health checks and technical “hands on” work shops
• NetApp lab (case resolution, test, and demonstration capability)
• Symantec Technical Support Partner Program (TSPP)
• NetApp Authorized Service Partner (ASP)
• NetApp CSP Partner – Professional Services Partner
• Quantum First-Call Partner
• Amazon Web Services Advanced Consulting Partner
• Google Premier Partner

Why Call Us?

• Experienced, tenured, certified  technical support engineers
• Support calls are always answered by a live person
• A historical case closure rating of 98%
• Flexible, cost-effective support packages including 24x7x365 assistance
• Single 1-888 number for all services and product-impact alerts

To find out how DLT Professional Services can help design, deliver, and manage your IT solutions, please fill out the form below.