DLT’s Chief Data Scientist, Sherry Bennett, recently sat down recently with Lora L. Allen, Medallia’s Public Sector Principal CX Advisor and discussed her service in the public sector, Lora’s role at Medallia helping educate and advise government agencies that are tackling CX challenges, and more.
Q: Prior to joining Medallia, you spent your entire career in public service, can you kindly tell me how your service has shaped and informed your current focus on customer experience?
State governments want their software to be secure, compliant and designed for the 21st century. As such, many state governments are evaluating their current ERP platforms to determine how to modernize financials, procurement, human capital management, and payroll applications.
While some have pursued modernization by embarking on multi-tenant cloud journeys, most organizations are still in the planning phase.
In today’s volatile and disruptive economic environment, CFOs and Finance organizations must lead organizational decision-making processes with insight, speed and confidence. Yet many Finance organizations are still bogged down by inefficiencies in routine processes within the period-end financial close and reporting cycle. And that makes it difficult to shift time to value-added analysis and decision support.
The notion of Data Analytics has been in existence for a very long time. Everyone understood data and analytics as essential to “someone” within the organization, but somehow at a distance. In the best case, the technology team would provide a user with the requested data as a means of assessing success and forecasting the future needs of the organization.
Does your business have a single source of truth when it comes to data sharing across facilities? Ensuring data is accurate, relevant, and structured is something any business can recognize as important, yet it is more difficult to achieve than most realize. Just because you are use an integrated workplace management system (IWMS) or have relevant GIS data doesn’t mean it provides a single source of truth.
Exclusive Interview with DLT Chief Data Scientist, Sherry Bennett and Data Coalition CEO, Nick Hart
Sherry: Welcome Nick Hart, CEO of the Data Coalition. Thank you for participating in our interview today to help launch DLT’s inaugural Data Innovations newsletter. Nick, please tell me a little bit about your professional career in government and how you became CEO of the Data Coalition.
The National Artificial Intelligence Initiative Act: A Real Stake in the Ground to Reestablish US Dominance in AI
On January 1, 2021, the House and Senate overrode President Trump’s veto of H.R.6395, the National Defense Authorization Act (NDAA) for Fiscal Year 2021, rendering the bill law. The FY2021 NDAA includes the National Artificial Intelligence Initiative Act (NAIIA), one of the most ambitious attempts by Congress to date, seeking to establish the United States leadership in artificial intelligence (AI).
The United States spent $554 billion in discretionary contracts for goods and services during FY18, covering the gamut from janitorial services to hand grenades. This number ranks higher than Sweden’s gross domestic product, as well as 165 other countries’ GDP.
Since the release of the final Federal Data Strategy Action Plan (henceforth FDSAP) the end of last year, much has been written about the Federal Data Strategy. However, little has been written to connect the important role it can play in enabling the adoption of AI within the federal public sector.