Medallia captures experience signals created on daily journeys that occur in person, online, over-the-phone and through IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, organizations can support and achieve their mission by increasing trust, reducing complaints, and empowering employees to provide quality customer service, providing demonstrable returns on investment.
Medallia for CX Professionals: Drive change across your organization & mobilize your organization around the customer
Your organization is counting on you to do extraordinary things. To reimagine the experience. To transform the culture. To build new enduring capabilities. To help the organization consistently deliver remarkable experiences. To help drive growth and continually win. Medallia knows how to help. We are the feedback backbone of many of the world's most loved brands and government agencies as well as those driving successful CX transformation.
Medallia for Employee Experience: Visibility, intelligence, and action to unlock the power of your people.
Engage and empower employees to drive better business performance. Your people are your most important asset. To win in the marketplace you must also win in the workplace. Medallia allows you to drive customer satisfaction and efficiency by designing, managing, and scaling world-class employee experience programs. With Medallia you can create a culture of empowerment and action, foster innovation and creativity, improve employee happiness and productivity, and elevate employee experience as a strategic pillar, central to your organization's success.
Medallia for Contact Centers: Create memorable service experiences.
Identify obstacles and remove issues for your customers. Pinpoint issues within the call center or upstream by analyzing survey comments, chat logs, and call transcripts with our text analytics engine. Then use A/B testing to confirm and validate improvements needed. This prevents issues from recurring and reduces the number of repeat calls.
Medallia for Location-Based Operations: Engage every local team to delivery excellence
Empower every team to deliver excellent customer experiences. Every location — whether it's in the field, at the agency, on the phone or other service point — is a meeting place for your brand, run by a local team. Medallia engages those teams with customized views of the customer experience so they can deliver excellence and learn from each customer interaction.
Medallia for Research & Insights: See through the noise to what matters most
Become a hub of customer-centric change. The key to your future as a company is transforming strategic insights into customer-centric change. Medallia equips research and insights teams with the tools they need to discover CX insights, influence stakeholders, and measure the impact of customer experience management initiatives.
Medallia also provides clients with enterprise-grade controls to manage, govern access and ensure the security of their data via our Federal Risk and Authorization Management Program (FedRAMP) Authorized platform. The Medallia Experience Cloud's FEDRAMP Authorization via the Joint Authorization Board (JAB) P-ATO has the approval of CIOs from the Department of Defense, the General Services Administration, and the Department of Homeland Security.